FOSC FAQs

We welcome children aged 4 to 12 years old to join our fun-filled adventures at the Foots Cray Out of School Club!

Our doors in our clubs open from 07:30am to 09:00am for Breakfast Club and 3:15pm to 6:15pm for Afterschool Club.

Our Customer Service Team start from 8am till 6:30pm, ready to help you with any and all enquires.

We implement rigorous safety policies, conduct background checks on all staff, and provide regular training on safeguarding procedures. Our facilities are designed to be secure, and we maintain a high staff-to-child ratio to ensure adequate supervision.

Enrolling is as easy as pie! Just fill out our online registration form - once submitted it will then be automatically be sent to a member of our Customer Care team, and will get in touch with you regarding the next steps forward.

If you are unable to complete the form online there are printed copies in our sites.

From arts and crafts to outdoor games, cooking, and science experiments, our activity schedule is jam-packed with excitement! We believe in play-based learning, so there’s always something new to explore!

Yes! All staff undergo comprehensive training in safeguarding and child protection. They are updated regularly to keep in line with best practices and current legislation, this is done with termly and yearly training courses.

Yes! We’re all about yummy munching here. We provide nutritious snacks during after-school care. Just make sure your little one brings a packed lunch for the day!

If you need to cancel or change your booking, simply give us a shout 48 hours in advance, and we’ll help sort things out!

Your child’s safety is our top priority! We follow strict safety protocols and have trained staff to ensure a secure and fun environment for everyone.

We love a good celebration! Throughout the year, we host a variety of special events and themed days. Keep your eyes peeled for our newsletters for all the exciting details!

Feel free to reach out via email or phone! Our contact details are available on our website, and we’re always happy to help.

We have a zero-tolerance policy for bullying and inappropriate behaviour. Incidents are addressed promptly, and we work with all parties involved to resolve the situation amicably. Support is available for those affected.

If our programme is full, we do maintain a waiting list. To be added, simply let us know, and we will keep you updated if a spot becomes available!

Yes, we do have a cancellation policy. Please refer to our website or get in touch with us directly to learn more about the terms and conditions.

Foots Cray's Out of School Club is a fun-filled programme offering quality care and activities for school-aged children before and after school, as well as during holidays.

Yes, we have strict guidelines in place regarding illness. Children who are unwell should stay home to prevent spreading illness. For medication, we require a written consent form signed by a parent or guardian

We are committed to inclusivity and provide support for children with special needs. Our staff undergoes training to ensure all children receive the attention and care they need.

Payment is made weekly or monthly in advance. We accept various payment methods. Detailed information will be provided upon enrolment.

For any questions or to chat about your needs, feel free to reach out via phone, or drop us an email. We're always here to help with a smile!